Effective date: 19 June 2026
1. What Cookies Are
Cookies are small files placed on your device by a website. Browser storage, such as local storage, can also store small pieces of information in your browser. These tools help websites remember actions, keep features working, improve security, and support customer service.
2. How We Use Cookies and Storage
Muthi Mysticals uses cookies and browser storage to keep the website functional, remember cart contents, support checkout, protect contact forms, operate live chat, and improve the browsing experience.
3. Essential Website Functions
Some storage is necessary for the website to work properly. For example, the cart uses browser storage so selected items remain available while you browse and move toward checkout. Disabling this storage may prevent the cart or checkout from working as expected.
4. Security and Anti-Spam Tools
The contact form may use hCaptcha to help protect the website from spam and automated misuse. hCaptcha may set cookies or process technical information such as browser, device, IP address, and verification signals according to its own privacy and cookie practices.
5. Live Chat and Customer Support
The website may load a live chat widget to help customers ask questions. The chat provider may use cookies or similar technologies to remember conversations, support availability, session status, and customer service history.
6. Analytics and Performance
We may use basic analytics or server logs to understand website performance, page usage, errors, and general customer behaviour. This helps us improve the shop, but we aim to keep data collection proportionate to the needs of the business.
7. Third-Party Cookies
Third-party services such as chat, security, email, payment, or delivery tools may place their own cookies when their features are used. We do not control every cookie set by third-party services, and their own policies may apply.
8. Managing Cookies
You can manage or delete cookies through your browser settings. You may also block certain cookies or clear browser storage. If you disable all cookies and storage, parts of the website may not function correctly, including cart, contact, security, and checkout features.
9. Updates to This Policy
We may update this Cookie Policy as the website changes, including when new payment gateways, security tools, analytics, or customer support services are added.
10. Contact
If you have questions about cookies or browser storage, please contact us through the website contact page.