Effective date: 12 June 2026
1. Who We Are
Muthi Mysticals is an online shop offering African spiritual goods, ritual-style tools, jewellery, symbolic items, and guided customer support. This policy applies to information collected through this website, contact forms, checkout forms, cart activity, email communication, and customer support channels.
2. Information We Collect
We may collect your name, email address, telephone number, billing or customer details, delivery address, order notes, selected products, order totals, payment method selection, messages sent through our contact form, and support conversation details.
The website may also store limited cart information in your browser so that items remain available while you continue shopping.
3. How We Use Your Information
We use your information to respond to enquiries, process orders, arrange delivery, calculate shipping, maintain order records, provide customer support, detect mistakes or misuse, and improve the reliability of the website.
4. Contact Form and Email Records
Messages submitted through the contact page are saved in our database before email delivery is attempted. This helps us keep a record of your enquiry even if email delivery fails or inbox access is interrupted.
5. Payment Information
At this stage, payment tiles are used to record a selected payment method and mark orders as awaiting payment. We do not store card numbers or bank account credentials on this website. Future payment integrations may involve third-party providers with their own privacy and security terms.
6. Cookies, Local Storage, and Chat Tools
The website may use browser storage for cart functionality and may load a live chat service for support. These tools can process technical data such as device, browser, session, and conversation information. You can control cookies and storage through your browser settings, although some shop features may not work correctly if storage is disabled.
7. Sharing Information
We do not sell personal information. We may share necessary details with delivery partners, email providers, payment providers, technical service providers, or legal and security advisers where required to operate the shop, fulfil orders, protect the website, or comply with lawful obligations.
8. Data Retention
We keep order, customer, delivery, and message records for as long as reasonably needed for shop administration, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.
9. Security
We use reasonable technical and organisational measures to protect stored information. No website or email system can be guaranteed completely secure, so customers should avoid sending sensitive financial, medical, legal, or identity documents unless specifically requested through a secure process.
10. Your Choices
You may contact us to ask for access, correction, or deletion of personal information where applicable. Some records may need to be retained for legitimate business, legal, accounting, or dispute-resolution reasons.
11. Spiritual Goods Disclaimer
Information shared through this website is for cultural, spiritual, symbolic, and personal-interest purposes. It is not medical, legal, financial, or safety advice.
12. Contact
For privacy questions, contact us through the website contact page and select “Order support” or “Product question” as the topic.